We're Here to Help
Get the support you need, when you need it. Our team is dedicated to ensuring your success with Lander Books.
Help Center
Browse our comprehensive documentation, how-to guides, and step-by-step tutorials to get the most out of Lander Books.
Browse FAQEmail Support
Reach out to our support team directly via email. We typically respond within 24 hours on business days.
Email UsPhone Support
For urgent issues, reach our support team by phone during business hours (Mon–Sat, 9 AM – 6 PM IST).
Call UsGetting Started
We make onboarding smooth and hassle-free. Here's what to expect when you sign up.
Sign Up
Create your account and configure your firm's basic details in minutes.
Data Migration
Import your existing data from Tally, Zoho, Xero, or other platforms with our import tools.
Training
Our team provides guided training sessions to get your staff comfortable with the platform.
Go Live
Start managing your clients and operations with Lander Books with ongoing support.
Dedicated Support for Enterprise
Enterprise plan customers receive a dedicated account manager who understands your firm's workflows and ensures you get maximum value from Lander Books.
- Priority response within 4 hours
- Quarterly business reviews
- Custom workflow configuration assistance
- On-site training available
Community & Resources
Join our growing community of accounting professionals. Share best practices, learn tips, and stay updated on the latest features.
- Product update announcements
- Accounting best practice guides
- Tax compliance resources
- Feature request portal
Frequently Asked Questions
Find answers to common questions about LanderBooks, our features, editions, and more.
General
What is Lander Books?
Lander Books is an accounting ERP and CRM platform designed specifically for accounting firms, auditors, and small businesses. It provides end-to-end practice management and accounting capabilities including work item management, invoice generation, expense tracking, multi-country tax compliance, and client collaboration — all from a single cloud-based platform.
Who is Lander Books built for?
Lander Books is built for chartered accountant firms, audit firms, tax consultants, cooperative societies, educational institutions, and small-to-medium businesses. Whether you manage 10 clients or 500, Lander Books scales with your needs.
Is Lander Books cloud-based?
Yes, Lander Books is a fully cloud-based platform. You can access it from any device with an internet connection. Your data is securely stored on enterprise-grade cloud infrastructure and backed up daily.
Can I access Lander Books on mobile devices?
Yes. As a cloud-based platform, Lander Books is accessible from any modern web browser on desktops, laptops, tablets, and mobile phones. Your data syncs in real-time across all devices.
How is Lander Books different from Tally or other accounting software?
Unlike traditional accounting software, Lander Books combines accounting with practice management, CRM, and client collaboration in one platform. It offers features like work item tracking, automatic invoice generation from completed tasks, configurable workflows, a client portal, multi-channel file uploads via WhatsApp/Telegram/Line, and a Kanban board — features typically unavailable in traditional accounting tools.
Work Items & Workflows
What are work items in Lander Books?
Work items represent jobs or tasks assigned to your team — such as filing returns, auditing accounts, or preparing financial statements. You can track each work item with real-time status updates, assign multiple employees, and monitor progress through a Kanban board or Calendar view.
How does job assignment work?
Lander Books lets you distribute jobs across your team seamlessly based on real-time workload visibility. This ensures balanced allocation, faster turnaround, and no missed deadlines. Each work item can be assigned to multiple employees for collaborative work.
Can I configure custom workflows for my firm?
Absolutely. Lander Books provides a fully configurable workflow engine that adapts to your firm's specific processes. You can define stages, set up rules based on customer type, work item type, or customer group, and embed checklists within each stage. No rigid templates — the software moulds to your process.
What are custom checklists?
Custom checklists are step-by-step instructions embedded within each workflow stage. Associates must follow these specific instructions for every job and complete all checklist items before marking work as done. This ensures consistent quality and compliance across all tasks.
Does Lander Books have a Kanban board?
Yes. Lander Books includes an intuitive Kanban board for visual work item management, along with a Calendar view that shows a complete schedule of work items. Both views help you stay on top of deadlines and monitor team progress at a glance.
What is the Large Screen Display feature?
The Large Screen Display feature shows a Task Summary, tasks nearing due dates, and an Employee Summary on a configurable rotating screen — ideal for mounting on office displays so the entire team has visibility into current workloads and deadlines.
Accounting & Invoicing
What types of vouchers does Lander Books support?
Lander Books supports a complete voucher system including Invoice, Receipt, Expense, Payment, Journal, and Contra entries. Voucher templates are fully customizable using simple Word document templates, and you can attach scanned documents to each voucher.
How does automatic invoice generation work?
Lander Books tracks every billable task and automatically generates invoices from completed work items. This eliminates manual invoice creation, ensures nothing goes unbilled, and prevents revenue leakage. Invoices can be customized with your firm's branding using Word document templates.
How does ledger management work?
Lander Books provides multi-hierarchy ledger management with highly configurable options for custom workflows. It includes multi-hierarchy product management with the ability to auto-create ledgers for each product, giving you complete flexibility in structuring your chart of accounts.
What financial reports are available?
Lander Books offers extensive reporting including General Ledger, Profit & Loss, Daybook, Balance Sheet, and Trial Balance reports. You can generate these reports for any financial period, across all clients, and export them for sharing with stakeholders.
How does financial period management work?
Lander Books provides custom financial period management with audit status and audit report tracking. You can restrict voucher entries for previously closed financial periods, preventing unauthorized modifications to finalised records and maintaining data integrity.
Can I customise voucher templates?
Yes. Lander Books allows you to create customizable voucher templates using simple Word document templates. You can design your invoices, receipts, and other vouchers to match your firm's branding and formatting preferences.
Client Management & Collaboration
How does multi-client management work?
Lander Books lets you manage multiple clients and their individual books under your firm's interface. Each client's data is separately maintained with role-based user groups and granular permissions, ensuring complete data isolation while giving you a unified view of all clients.
What is the Client Portal?
The Client Portal is a dedicated interface where your clients can log in, submit files, and manage their accounting books. You can manage client folders and business files within the client's interface, providing a transparent and collaborative experience.
Can my clients upload documents through WhatsApp or Telegram?
Yes. Lander Books supports multi-channel file uploads via WhatsApp, Telegram, and Line for seamless document collection. This eliminates the delays associated with email-based or phone-call-based document collection, making it easy for clients to share files from their preferred messaging apps.
Does Lander Books support employee management?
Yes. Lander Books includes comprehensive employee management features including attendance tracking, salary and increment management, and the ability to manage employee PF, PAN, bank accounts, and other financial accounts. You can also manage your customer's employee PF and tax accounts for timely tax filing.
Does Lander Books send notifications and reminders?
Yes. Lander Books supports SMS and WhatsApp notifications, tax calendar reminders, appointment management, holiday event management, and approval notifications. This keeps your team and clients informed about deadlines, task updates, and important events.
Editions
What editions of Lander Books are available?
Lander Books is available in four editions: For Auditors (CA/audit firms and tax consultants), For Cooperative Societies (housing societies and member-based organisations), Learning Management (educational institutions and coaching centres), and Standard Accounting with Multiple Entity Support (small and medium businesses).
What does the For Auditors edition include?
The For Auditors edition is purpose-built for chartered accountant firms, audit firms, and tax consultants. It includes work item management with real-time tracking, automatic invoice generation, configurable workflows & rule engine, custom checklists, client portal with file uploads, multi-client management, Kanban board & calendar view, employee management, multi-country tax compliance, and large screen display for office dashboards.
What does the For Cooperative Societies edition include?
The Cooperative Societies edition is tailored for cooperative societies, housing societies, and member-based organisations. It includes member account management, collection & dues tracking, a complete voucher system (receipt, payment, journal), multi-hierarchy ledger management, financial reports (P&L, Balance Sheet, Trial Balance), society-specific compliance & reporting, and a notification & reminder system.
What does the Learning Management edition include?
The Learning Management edition is designed for educational institutions, coaching centres, and training academies. It includes student & enrolment management, fee collection & invoice generation, course & batch management, expense tracking & budgeting, staff & payroll management, financial reports & compliance, SMS & WhatsApp notifications, attendance & exam schedule tracking, and support for multiple branch/entities/franchise.
What does the Standard Accounting edition include?
The Standard Accounting edition is a full-featured accounting platform for small and medium businesses with Multiple Entity Support. It includes multiple entity/company management, complete voucher system, multi-hierarchy ledger & product management, customizable voucher templates, financial period management with audit tracking, extensive reports, multi-country tax compliance (GST, VAT, SST, Sales Tax), and data import from Tally, Zoho, Xero, and QuickBooks.
Is there a free trial?
Yes, we offer a free trial so you can explore Lander Books before committing. Contact our sales team to set up your trial account with sample data and experience the full capabilities of your chosen edition.
Can I switch between editions later?
Yes, you can switch to a different edition at any time as your needs evolve. Our team will help you transition smoothly without any data loss or downtime.
What does Multiple Entity Support mean in the Standard Accounting edition?
Multiple Entity Support allows you to manage several companies or branches from a single Lander Books account. Each entity maintains its own books, ledgers, and financial periods, while you get a consolidated view and shared user management across all entities.
Countries & Tax Compliance
Which countries does Lander Books support?
Lander Books currently supports tax and accounting systems for India, United Arab Emirates (UAE), Thailand, Malaysia, and the United States of America. Each country has localised tax configuration, compliance features, and multi-currency support.
How does Lander Books handle Indian GST compliance?
Lander Books provides full GST support for India including CGST, SGST, UGST, and IGST configuration, Reverse GST Charge Calculation, TDS Received Amount Tracking, multiple tax rates per product, PF & Employee Tax Management, and Tax Calendar Reminders — making it comprehensive for Indian accounting firms.
Does Lander Books support UAE VAT?
Yes. Lander Books includes UAE VAT configuration, VAT return preparation support, multi-currency support for AED, and FTA-compliant tax invoicing — making it suitable for businesses and accounting firms operating in the UAE.
What tax features are available for Thailand?
For Thailand, Lander Books supports Thai VAT configuration, Withholding Tax (WHT) support, multi-currency support for THB, and Thai accounting standards compliance — suitable for both local firms and international businesses operating in Thailand.
Does Lander Books support Malaysian SST?
Yes. Lander Books includes SST (Sales & Service Tax) support, Malaysian tax invoice format compliance, multi-currency support for MYR, and LHDN compliance support for firms operating in Malaysia.
What US tax features are available?
For the USA, Lander Books supports state-level sales tax configuration, federal tax structure support, multi-currency support for USD, and GAAP-compliant reporting — covering the needs of US-based businesses and accounting practices.
Can I use Lander Books for a country not listed?
We are continuously expanding our country support. If you need support for a country not currently listed, please contact us to discuss your requirements. Our team can evaluate adding localised tax and compliance features for additional countries.
Data & Migration
Can I import data from Tally or other accounting software?
Yes. Lander Books supports data import from Tally, Zoho Books, Xero, QuickBooks, and Vyapar. We also support bulk import for products, employees, and customers to make migration as smooth as possible.
How long does data migration take?
Migration time depends on the volume and complexity of your data. Our import tools handle bulk data efficiently, and our onboarding team guides you through the entire process. Most firms are fully migrated and operational within a few days.
Can I export my data from Lander Books?
Yes. You retain full ownership of all data you upload or create within the platform. You can export your data at any time in standard formats. Upon account termination, you have 30 days to retrieve your data before it is permanently removed from our systems.
Does Lander Books have a global search feature?
Yes. Lander Books provides a one-stop global search across customers, vouchers, transactions, products, and ledgers in your entire system. You can quickly find any record without navigating through multiple screens.
Security & Privacy
How is my data protected?
Lander Books uses end-to-end encryption for all sensitive data both in transit and at rest, role-based access controls, comprehensive audit trails, regular vulnerability assessments, and automated daily backups. Your data is stored on enterprise-grade cloud infrastructure with built-in redundancy and disaster recovery capabilities.
What is role-based access control?
Role-based access control lets you define granular permissions with user groups. You can control who can view, edit, or approve at every level — including files, folders, and features. This ensures that team members only access the data and functions relevant to their role.
Does Lander Books maintain an audit trail?
Yes. Lander Books maintains a full audit trail for all activities. Every change is logged with timestamps for complete accountability and compliance. This is essential for audit firms that need to demonstrate data integrity and traceability.
Is client data isolated between firms?
Yes. Lander Books offers both single-instance and shared-instance deployment options with complete data isolation based on your requirements. Each client's data is logically separated and protected by strict access policies, ensuring no cross-client data exposure.
Does Lander Books support Single Sign-On (SSO)?
Yes. Lander Books supports Single Sign-On (SSO) for secure and convenient access for your team. This simplifies login management while maintaining enterprise-grade security standards.
Support & Onboarding
What support channels are available?
We offer multiple support channels: email support (typically within 24 hours on business days), phone support during business hours (Mon-Sat, 9 AM - 6 PM IST), comprehensive documentation and how-to guides, and a help center with step-by-step tutorials.
What does the onboarding process look like?
Our onboarding is a simple 4-step process: (1) Sign Up — create your account and configure basic details, (2) Data Migration — import existing data from Tally, Zoho, Xero, or other platforms, (3) Training — guided sessions to get your staff comfortable, (4) Go Live — start managing clients with ongoing support from our team.
Do you provide training for my team?
Yes. We provide guided training sessions during onboarding to get your staff comfortable with the platform. Enterprise customers can also avail on-site training. Our support team is always available to answer questions as you go.
What is included in enterprise support?
Enterprise plan customers receive a dedicated account manager, priority response within 4 hours, quarterly business reviews, custom workflow configuration assistance, and the option for on-site training. Your account manager understands your firm's workflows and ensures you get maximum value from Lander Books.
How do I contact Lander Books support?
You can reach us via email at info@landessware.com, call us at +91-73056-72310, or visit our Contact page. For urgent issues, phone support is available Monday to Saturday, 9 AM - 6 PM IST.
Billing & Account
How does billing work?
Certain services require a paid subscription. Pricing, billing cycles, and payment terms are outlined at the time of purchase. Lander Books reserves the right to adjust pricing with 30 days' advance notice.
What happens if I cancel my subscription?
Either party may terminate the service agreement with 30 days' written notice. Upon termination, you have 30 days to export and retrieve your data. After this period, your data will be permanently removed from our systems. You retain full ownership of all your data.
Do I own my data?
Yes, absolutely. You retain full ownership of all data, documents, and content you create or upload to the platform. Lander Books does not claim any ownership rights over your data. We access your data only to provide and improve our services.